FAQ – FREQUENTLY ASKED QUESTIONS
Our shoe sizes fit as indicated. If you have shoe size 37, please choose shoe size 37. If you have an intermediate size, always choose the larger shoe number (for example, 37.5 order 38) Please take a look at our range of different boot sizes in our product images.
Your order will be processed within 1 working day (Monday to Friday) and weekend orders will be processed on Monday.
Our boots are shipped directly from our headquarters in Telfs – Austria. All packages are insured and are delivered free of charge through our shipping partner Österreichische POST AG worldwide and free of charge! Express delivery (EMS) possible for a surcharge – just ask us!
The shipping happens within one working day from payment receipt (Monday to Friday) and with payment received on the weekend the shipping happens on the following Monday. The usual delivery time in the EU is about 3 to 5 working days, for UK about 4 to 6 working days und for international shipping 12-15 working days.
Yes, but please make sure that your Packstation can handle 53X13X33cm packages.
Yes, you can specify an alternative delivery address in the ordering process.
A direct collection or fitting of several boot models in our headquarters in Telfs Austria is, of course, possible by prior appointment. Please make an appointment by e-mail: shop@overknee-stiefel.net or by phone 0043- (0) 6648724107
If you do not fit the boots you have a 14 day free right of rescission – you can either change to another shoe size or you will be refunded the purchase price after receipt of the return item in our warehouse. The return address is AROLLO BOOTS – MMProducts International Trading KG, Sagl 2a, 6410 Telfs. The receipt of the return is only in original packaging, so that no mail sticker reaches the shoe box!
We provide following payment methods: PayPal, Visa, Mastercard, Sofortüberweisung, Payment with international bank transfer to our account at Tiroler Sparkasse
We process only genuine leather in the highest quality and no PVC or leather imitation.
Yes we also offer custom tailoring. See: customized fit